Cancellation and Refunds

Signing up and using the platform are free, so there is no platform payment to refund.

Cancel before dispatch for a full refund. A refund ends the time bought by that payment.

After dispatch, there is no partial refund for unused subscription time. Contact us promptly before dispatch if you want to cancel.

If our error causes a misprint, a dead NFC chip or a wrong link, we provide a free reprint. Send your order reference and details of the problem so we can check it and arrange it.

Report transit damage within 48 hours of delivery, with photos of the damage. We will arrange a free replacement.

If you lose your card, contact us to order a replacement.

Approved refunds are paid to the original payment method within 5–7 working days after approval.

Use our contact details and include your order reference, the email used for the order and what happened. For cancellation, we will confirm whether the card has been dispatched. Never send payment credentials. Delivery details are in our shipping policy.